Terms and Conditions
Non-smoking
The well-being and comfort of all guests at Otahuna Lodge is important to us, therefore we have a non-smoking policy that applies to all buildings on the estate.
Arrival & Departure
Our normal check-in and check-out times are 2:00PM and 11:00AM respectively. Should you arrive early or wish to leave later, we are happy to store your luggage for you whilst you enjoy the public areas of the Lodge or gardens.
Children
We regret that we are unable to accommodate children under 12 years of age without exclusive booking of the Lodge.
Deposit and Cancellation Policy
A deposit in the amount of 1 night's tariff per room booked is required to confirm your reservation.
Due to our intimate size, cancellations affect us greatly. As a result, we adhere to a strict cancellation policy. If your reservation is cancelled fewer than thirty days before your visit, your deposit will be forfeited.
Should we receive less than fourteen days notice of cancellation we will charge for the total accommodation amount. We will endeavour to re-book your suite and will refund your deposit if we are successful. We strongly advise guests to take out travel insurance to protect themselves against unexpected changes to their travel plans. For groups (4 rooms or more) a charge of 25% of the accommodation booked will be incurred if the reservation is cancelled fewer than 120 days prior to arrival. All group reservations cancelled fewer than 60 days prior to arrival incur charges for the total accommodation amount.
Exclusive Use
Otahuna Lodge is available for exclusive use. Please enquire directly.
Visiting
Otahuna Lodge respects the privacy of its in-house guests. Should you wish to visit the property in consideration of an upcoming stay, please contact our reservations office to schedule an appointment for a time when we might be able to accommodate you.